Payment Methods @

By PPS
Please call 18031 and enter One.Tel's merchant code "9105". Customers can also pay through Internet at PPS website: www.ppshk.com, then enter the last 8 digits of your account number as shown on your bill and your payment amount.
For details, please call PPS Hotline at 900 00 222 329.

Please note that three working days should be allowed for your payment transaction.


By HSBC/Hang Seng Bank
1. ATMs
Please choose "BILL PAYMENT" - "TELE-COMMUNICATIONS" - "One.Tel Limited ", then enter the last 8 digits of your account number as shown on your bill and your payment amount. Please retain advice as a receipt.
2. Phone Banking
If customers are phone banking registered user, customers can make payment via telephone at the numbers:
HSBC: 2233 3000
Hang Seng Bank: 2822 8238
3. e-Banking (HSBC/Hang Seng Bank)
If customers are e-banking registered user, customers may make payment via internet at the website: www.hsbc.com.hk or www.hangseng.com.


By Direct Debit
If you choose credit card (Visa/Master) or bank account for auto pay, please call our customer service hotline at 2907 6000. Auto pay will be processed within two working days prior to the bill's due date.
Note: It requires a minimum of 2 months to process auto payment for bank account. Please use other payment method to settle your payment before it is effective.

By Cheque
Cheque should be made payable to "One.Tel Ltd." crossed and posted to P.O. Box 10188 General Post Office Hong Kong (post dated cheque is not accepted). Please write your name or company name and account number on the back of the cheque. (Payment process takes at least 3 working days)

By Cash
Please bring along the statement and make payment via any , , .
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 A receipt will be issued upon payment, please keep the receipt in case of verification.

Important notice:
 
From Oct 1, 2019 onwards, an administrative fee of HK$20 will be charged on each postal bill; an administrative fee of HK$5 will be charged on each SMS "Payment Notice". If you wish to receive the bill by email, please register at IDD1686 Online Web Center https://vcsc.onetel.com.hk or call our customer service hotline for registration. In addition, the administrative fee of HK$5 will be charged for all types of payment methods (except for the payment by Cheque or Direct Debit), the charges will be shown on the next bill.
 
From Oct 1, 2019 onwards, the IDD rates of some major countries/ regions will be adjusted. Please check our webpage www.onetel.com.hk or call our Customer Service Hotline at (Residential) 2907-6000 (Business) 2116-7888


From October 2019 onwards, if the total accumulated amount due of your account is equal to or more than HK$70, the bill will be issued on a monthly basis; if the total accumulated amount due is less than HK$70, the bill will be issued every 180 days. Please settle the amount on or before the due date shown on the bill.  

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